Technology Support
It is reassuring to know that technical support is available to make your online learning experience convenient. All
you have to do is call or email and a knowledgeable representative will help you solve your technical issues.
Merit Support
Your Merit email address is required to send and receive all student correspondence. Please note that if you try to
forward your Lamar.edu email to another account, it will be blocked by the spam filter.
Please email helpdesk@lamar.edu or call us at 409-880-2222, 8:00 a.m. to 5:00 p.m.
(CST), Monday through Friday, with any questions about setting up your Merit email account.
Other Technical Questions
All other technical questions may be answered by contacting technical support at 1.866.223.7675.
Technical Support Hours
| Monday-Friday |
7 a.m. to 10 p.m. (CST) |
| Saturday-Sunday & holidays |
8 a.m. to 8 p.m. (CST) |
Internet Access
An Internet connection is necessary to participate in discussions and assignments, access readings, transfer course
work, and receive feedback from your instructional associate and/or professor.
View the computer/technology skill requirements for the Epic Learning Management System.
- You will need regular access to a computer with an Internet connection.
The minimum computer requirements for the virtual classroom are:
- Windows 2000/XP/Vista/Windows 7 / Mac OS 9 or better / Linux
- Any current Flash-compliant browser (eg. Internet Explorer 7 or Firefox 3.0)
- 512 MB of RAM, 1 GB or more preferred
- Broadband connection required – courses are heavily video intensive
- Video display capable of high-color 16-bit display – 1024 x 768 or higher resolution
- A sound card and speakers or headphones
- Current anti-virus software must be installed and kept up to date
Some classes may have specific class requirements for additional software. These requirements
will be listed on the course offerings page.
Most home computers purchased within the last 3-4 years meet or surpass these requirements.
- You will need some additional free software for enhanced web browsing. Ensure that you
download the free versions of the software.
- At a minimum, you must have Microsoft Office 2003, XP, 2007 or OpenOffice.
Microsoft Office is the standard office productivity software utilized by faculty, students, and staff. Microsoft Word is the
standard word processing software, Microsoft Excel is the standard spreadsheet software, and Microsoft PowerPoint is the
standard presentation software. Copying and pasting, along with attaching/uploading documents for assignment submission,
will also be required.
If you do not have Microsoft Office, you can check with the bookstore to see if they have any student copies.
Hide the computer/technology skill requirements
Technology FAQs
866.223.7675 | 
